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Terms &
Conditions
Cancelled
Orders
There is a 10% cancellation charge for orders
cancelled after 24 hours. However, if the cancellation is due to the item not
being available at the time of order and cannot be supplied within our normal
delivery promise, we will waiver any cancellation charge (this does not however
apply to orders against new ranges with an advised release date). In respect to
new ranges, you will be advised via email or telephone on the expected launch
date and stock will be allocated against our forward orders.
Please note that due to stock being allocated (reserved)
payment would be processed immediately.
Complaints
Though every
effort is made to ensure your shopping experience at Louise's Boutique Limited
is faultless, we appreciate that sometimes things may go wrong. If you are
dissatisfied in any way or have suggestions on how we may improve our service
then please do not hesitate to contact us at
info@louisesboutique.co.uk.
Customs and Duty (orders for delivery
outside EU only)
Please note that all deliveries outside the EU may
be subject to local import taxes and it is your responsibility to pay for these
charges.
Delivery
All orders are processed and despatched within 48
hours. This applies to stock items. If we are out of stock on an item we will
contact you immediately, if the delivery is outside our suppliers normal 14-21
working days delivery promise, and advise you of the estimated delivery
date.
For more information on specific items you wish to order please do
not hesitate to contact us by email at
sales@louisesboutique.co.uk
or by telephone on 01933 228222.
For your peace of mind and ours, all
goods despatched require a signature on delivery (UK shipments
only).
All orders are delivered by ANC next day delivery
(UK shipments only). On large orders delivery charge will be
based on the value of the order.
We use ANC as the best option, all UK deliveries are tracked and
insured against lose, however for International shipments the most viable
postage option will be used and we cannot be held responsible for deliveries
lost in the post. We will provide proof of posting to assist in your
claim.
Payment
Information
Payment is taken on-line via our secure (SSL) on-line
payment server. All credit cards are processed through our SSL site or via
PayPal. We also accept cheques, bankers drafts and postal orders, however
please note these payments options result in longer despatch times as we will
only process the order once the funds have cleared.
Paypal/Nochex Payments
Any Paypal/Nochex payments received for goods purchased over our
secure site will incur the standard surcharge from Paypal/Nochex for processing
this transaction. Louise's Boutique absorb these costs of service, however on
any returns/refunds the order value (less Paypal/Nochex charges) will be the
refundable amount.
To reduce
this possible extra cost we would recommend using our direct credit card
payment option.
Privacy
To ensure your
privacy we will despatch all goods in plain unmarked outer packages or ANC
(easipacks). Any information about you is collected through the ordering system
and complies with the data protection act of 1998. Louise's Boutique reserves
the right to on occasion through email marketing inform you of any sales
offers. If however you do not want to receive these special offers please click
the following link to be taken off the mailing list.
EMAIL
CANCELLATION NOTIFICATION.
Returns/Exchanges
If you are not fully
satisfied with any goods for what ever reason, please email us at
sales@louisesboutique.co.uk immediately and we will issue you with a returns
number and a returns address. Items must be returned to us within 7 days of
receipt, unworn, unwashed with the labels still attached. We offer an exchange
or refund. Please note that the refund will not include the original cost of
postage. Goods will not be accepted without a returns number (or a 10%
restocking charge may be applied, this is however at the companies
discretion)
Due to health reasons, please note that we
cannot accept returns on intimate items such as Thongs, G-Strings, Panties,
Teddies and Bodysuits unless agreed prior to ordering. This does not affect
your statutory rights. |
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| Material Copyright © 1998 Louise's
Boutique |
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